Who we are
Workers Assistance Program is a 501(c)(3) non-profit where employees share the mission to create better workplaces, schools & communities. The Alliance Work Partners (AWP) division is an Employee Assistance Program (EAP) that offers employees and their families solution-focused counseling, guidance, training, resources and referrals to help balance work with life and increase health and wellbeing. We pride ourselves as one of the only EAPs that offers a live person 24/7 with little to no wait time available to speak with clients in their time of need.
This position is integral in supporting the wellbeing of our clients and their families. Intake & Referral Counselors perform initial screenings for support services, offer referrals to solution focused counselors, general resources, and provide crisis intervention as needed. The ideal candidate will have experience providing active listening and offering support, comfortability with hearing a wide range of life stressors and transitions, as well as the ability to handle sensitive and confidential information. Intake & Referral Counselors may be eligible to work up to 3 days remotely after a short introductory period.
If you are an empathetic and driven person who enjoys being of service in a laid back, positive environment, consider working with us!
A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree. Experience in information and referral service delivery or crisis hot lines preferred. Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas is helpful: